Privacy Policy

At Epic Frame Studios, every story we capture is built on trust. Whether we're documenting a wedding, producing a brand film, or creating timeless imagery, we are committed to protecting the privacy and personal information entrusted to us.

This Privacy Policy outlines how we collect, use, store, and safeguard your information when you engage with our services, visit our website, or communicate with our team.

By using our website or booking our services, you agree to the practices described in this Privacy Policy.

Information We Collect

To deliver a seamless and personalized experience, Epic Frame Studios may collect information including:

• Email address

• Phone number

•  Mailing or billing address

•  Event details, including dates, locations, schedules, and timelines

•  Wedding or special occasion information

• Corporate project details and production requirements

• Payment and invoicing information

•  Product and service preferences

•  Information relating to event participants, guests, or vendors

•  Social media profiles or usernames voluntarily shared with us

•  Photographs, video footage, audio recordings, and other visual content created during our services

•  Correspondence and communication records.

• Technical information such as IP address, browser type, device information, and website usage data

We collect only the information reasonably necessary to provide our services and maintain a high standard of client care.

How We Use Your Information

Your information allows us to create, manage, and deliver exceptional visual experiences.

We may use your information to:

• Coordinate photography and videography projects

• Schedule consultations, sessions, and productions

• Process payments and issue invoices

• Deliver galleries, films, and final media assets

•  Respond to inquiries and provide customer support

• Improve our services, website functionality, and client experience

• Maintain business records and project archives

• Communicate important updates regarding your booking

• Meet legal, accounting, and regulatory requirements

Our goal is always to use your information responsibly and with respect for your privacy.

Photography, Videography & Creative Content

As a visual storytelling studio, Epic Frame Studios creates photographs, films, and digital media as part of our services.

Selected work may be featured in our:

• Portfolio

• Website 

• Social media channels

• Marketing campaigns

• Industry publications

• Creative showcases and awards submissions

We understand that privacy preferences vary from client to client. Where appropriate, we will seek consent before using identifiable content for promotional purposes. Clients may also request restrictions regarding the public use of their imagery or video content.

Sharing of Information

Epic Frame Studios does not sell, rent, or trade personal information to third parties.

Information may be shared only when necessary to:

• Deliver contracted services

• Work with trusted editors, production partners, photographers, videographers, or creative contractors

•  Process payments through secure third-party payment providers

• Store and deliver media through professional cloud-based platforms

• Comply with legal obligations or lawful requests from authorities

• Protect the rights, property, or safety of Epic Frame Studios, our clients, or others

Any third-party service providers we engage are expected to maintain appropriate privacy and security standards.

Data Security

Protecting your information is an important part of our commitment to professionalism.

We employ reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

Project files, photographs, videos, and client information may be stored on secure servers, encrypted devices, or trusted cloud-based storage platforms.

While we take every reasonable precaution, no digital transmission or storage system can guarantee absolute security.

Retention of Information

We retain personal information and creative assets only for as long as reasonably necessary to:

• Complete contracted services

• Provide future client support

• Maintain project archives

• Meet legal, tax, and accounting obligations

• Preserve portfolio and business records

When information is no longer required, it is securely deleted or anonymized where appropriate.

Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our site.

•  Improve website performance

• Analyze visitor traffic and engagement

•  Remember user preferences

• Support marketing and advertising efforts

You may disable cookies through your browser settings, though some website features may not function as intended.

Your Privacy Rights

Subject to applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to:

• Access personal information we hold about you

• Request corrections to inaccurate information

• Withdraw consent where applicable

•  Request deletion of certain personal information, subject to legal or contractual requirements

• Ask questions about how your information is collected and used

Requests may be submitted through our contact information provided on our website.

Children's Privacy

Our services are not directed toward individuals under the age of 16 without the consent of a parent or legal guardian.

We do not knowingly collect personal information from minors without appropriate authorization.